Most local businesses rely heavily on one or more platforms like Google Maps, Yelp, etc. for discovery and lead generation.
The problem is, a few negative reviews from disgruntled customers can have a disproportionate impact on your business.
So, is there a better way to handle reviews and make sure you’re getting the feedback — and reviews — you actually deserve?
Instead of simply asking customers to leave you a review directly on Google Maps or other platforms, we suggest sending them a quick customer satisfaction survey first.
This gives you a chance to collect feedback that is actually relevant to the service you provided — what you did well, what you could have done better, and where there is genuine room for improvement.
If the feedback is positive, you can then direct the customer to leave a review on the relevant platform.
If it isn’t, you can let them know that someone from your team will get in touch to better understand their concerns and work towards an appropriate resolution.
This way, you’re not just chasing reviews. You’re actually listening to your customers, fixing genuine issues, and giving happy customers an easy way to share their experience.
If you’d like to understand how our customer satisfaction surveys work and see a demo, do get in touch.